Welcome to HOUSE MOUSE GAMES, dedicated to the HeroScape enthusiast. Our Contact Information: PLEASE NOTE: EMAIL: slock5@ca.rr.com PHONE: 951-579-1034 MAILING ADDRESS: 27 Villa Valtelena Lake Elsinore, CA 92532 Sending a MONEY ORDER? Please make it payable to SANDRA LOCK slock5@ca.rr.com __________________________________________________________ Need to Return an item? No problem. Return an unopened item for a full refund (less shipping charges). Be sure to include your packing slip with the return to receive credit. We suggest you return your items via UPS or USPS Insured. _____________________________________________________________ A NOTE ABOUT PAYPAL: Our Paypal service does not work with Paypal accounts funded by a bank account. If you have a problem paying for your purchases with Paypal, send me an email along with a copy of your order and I'll send a Paypal invoice that will accept payments funded by a bank account. ___________________________________________________________ INTERNATIONAL SHIPPING We ship via USPS Express Mail International with insurance and tracking, delivery in about 1 week. You will be able to track the progress of your package online at http://www.usps.com/shipping/trackandconfirm.htm The maximum size box that will be accepted for International Mail Express is 24" x 14" x 12". Here are some "typical" orders that will fit into a single box: 1) 5 Waves and 2 Large Expansion Sets 2) 5 Waves and 1 Fortress, Marvel, or Master Set 3) 4 Marvel, Fortress of Master Sets 4) 3 Waves and 2 Fortress, Marvel, or Master Sets If your order will not fit into a single shipping box, we'll advise you of different shipping options. ___________________________________________________________ SHIPMENTS TO SINGAPORE AND THE PHILIPPINES To calculate your shipping costs, choose GLOBAL EXPRESS TO AUSTRALIA AND NEW ZEALAND ____________________________________________________________ International Customs Fees Your order will probably be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when it arrives. Unfortunately, HOUSE MOUSE has no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. The shipping charges you pay to HOUSE MOUSE do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to HOUSE MOUSE and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. HOUSE MOUSE has no way of estimating customs fees, taxes, duties, etc. so please do not ask us to do so - we don't have this information. Please contact your local customs office if you need to know more. It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. Please be familiar with the customs laws in your country before you order! ___________________________________________________________